Stay in Tamarindo Terms and Conditions

INSURANCE

Travel is one of life’s great joys… even the most carefully planned trip can be complicated by unforeseen events. Whether it’s lost luggage, canceled flights, or a medical emergency, an unexpected mishap can turn your trip into a taxing experience. We offer you travel insurance designed to protect your purchase. You can purchase travel insurance directly through us while booking or 30 days or more before check-in, depending on the desired insurance plan. Our goal is to give you a way to protect your money, safeguard your journey, and make your stay memorable for all of the right reasons. We encourage you to ensure your travel investment to achieve a peaceful and worry-free vacation. Please protect your investment and your peace of mind.


HOLIDAYS 2023-2024

Holidays are exciting, but before you book, please check your dates and only select one of the following when making your holiday reservation. If your dates are different than the following, please contact a reservation agent before booking.

Our holiday dates for 2023 & 2024 are:
• Easter Week (April 1 – 9, 2023)
• Thanksgiving (November 19 – 26, 2023)
• Christmas (December 19 – 26, 2023)
• New Year (December 26 – January 2, 2024)
• Easter Week (March 24 – 31, 2024)
• Thanksgiving (November 24 – December 1, 2024)
• Christmas (December 19 – 26, 2024)
• New Year (December 26 – January 2, 2024)
(For any reservations arriving between January 2 – 6 please inquire before making an online booking.)

HOLIDAY DATES ARE EXCLUDED FROM THE CANCELLATION POLICY BECAUSE ALL HOLIDAY DATES ARE NON-REFUNDABLE.


RESERVATION DEPOSIT

A 50% deposit must be received upon the time of reservation, the remaining balance needs to be paid 60 days before your arrival. (If the reservation is booked within 60 days before check-in, the transfer should be made in full).


SECURITY DEPOSIT:

Please note that a signed credit card voucher and contract are required before check in. The voucher will allow for a pre-authorized amount to be held on your credit card for the duration of your stay and released after check-out less any incidentals (if applicable). The security voucher with a hold on your credit card will be for $500/$1000/$2000 (depending on property). The rental security deposit is required 30 days before your arrival, which will be refunded to the same credit card the deposit is taken from, provided nothing is broken or missing. If something does get broken or turns up missing or house rules were broken, the value of these items will be taken away from the security deposit.


Check-in time is between 3 and 10 pm.

Check-out time is 10 am.

If you would like to request a late check-out, please confirm with the Stay in Tamarindo staff ahead of time to ensure we don’t have any one-day turnovers.


CANCELLATION POLICY

We understand the need for increased flexibility in travel planning right now. To help our valued guests, we offer the following special policy for our Costa Rica vacation rentals & services.

  • We offer penalty-free cancellations if travel bans in Costa Rica due to COVID-19 restrict travel.
  • Please note that cancellations made 31 days or more, prior to arrival will receive a refund equivalent to 80% of their payment. Cancellations within 30 days of arrival are non-refundable unless the dates can be re-rented for the same amount as the original reservation.
  • Holiday dates are excluded from this cancellation policy because all holiday dates are non-refundable.
  • Our holiday dates for 2023 & 2024 are:
    • Easter Week (April 1 – 9, 2023)
    • Thanksgiving (November 19 – 26, 2023)
    • Christmas (December 19 – 26, 2023)
    • New Year (December 26 – January 2, 2024)
    • Easter Week (March 24 – 31, 2024)
    • Thanksgiving (November 24 – December 1, 2024)
    • Christmas (December 19 – 26, 2024)
    • New Year (December 26 – January 2, 2025)

Travel Insurance: Protect your investment

When you plan your vacation, your goal is to relax and forget about the everyday problems. Traveling in these times is complicated because travel regulations change constantly, they are different for each country, and it’s hard to keep up with it all. For these reasons, we encourage our clients to ensure their travel investment to achieve a peaceful and worry-free vacation. Please protect your investment and your peace of mind.


OCCUPANTS & VISITORS

With the exception of guests registered in the original booking number, outside visitors not pre-approved with Stay in Tamarindo are not allowed at any time inside the premises.


SMOKING

We are a strictly non-smoking rental. We ask that you not smoke in the house at all. If evidence of smoking, such as the smell of cigarettes inside the home and/or cigarette burns on the furniture, is noticed by the cleaning crew there will be a $500 damage assessment.


PETS:

Pets are strictly not allowed unless otherwise discussed with Stay in Tamarindo before booking.

We have some pet-friendly homes, ask our reservations agents which homes are pet-friendly and they will help you find one and explain you the rules.


VOLUME & NOISE CONTROL

Our properties are part of beautiful residential neighborhoods where other residents are mutually respectful of each other’s privacy. We ask that you please refrain from having raucous late-night parties and especially from playing loud music or making excessive noise after 10 pm. or before 8 am.


PERSONAL BELONGINGS

We ask that the occupants take full responsibility for securing their personal belongings. Please lock your valuables whenever leaving the house. Stay in Tamarindo is not responsible for any lost or damaged personal items.


AC, ELECTRICITY & WATER

Stay in Tamarindo is an ecologically minded business, we ask that you obey the following guidelines in regards to conserving energy: When using the air-conditioning units, please remember to turn them off when not in use and keep usage to a minimum. Also, please turn off all lights when you leave any room.